Lesson Learned

As you may remember not too long ago Beth posted that we were in the process of getting our website up and running. That seemingly easy task turned into a nightmare. First we had problems getting the account set up. Then the templates they had were not to our liking. Now we have come to find out that not only are they charging us for another guy's account but they are refusing to refund the charges!

Beth noticed a $71.65 charge on our account last Monday and I called about it. They assured me that it'd be taken care of. Their turn around time was 24 to 48 hours. Well 3 days later still no word so I called back. It was as if I'd never called. The lady acted like she had no idea what I was talking about (all the while looking at my account) She stated that she'd "put a rush on it." Well, two more days later and still no word so I call this morning. (Lovely way to start the work week) The first call I spoke to the Billing Center where I asked to speak w/a manager. He said "Sure I'll transfer you now." 18 min later the call timed out and I was disconnected. So as you can imagine I'm not the happiest camper at this point. So when I call back they tell me they are going to transfer me to the Sales Dept. I asked "You're sending me to the Sales Dept over a billing issue?" She wouldn't answer just said, "Please hold." When I get to the gentlemen in the Sales Dept he says "I don't know why they transferred you to me, that's a billing issue." So again I get transferred. The person I get this time is a girl of Middle Eastern decent and can barely speak English. I explain the issue to her (this is like the 8th time I've repeated this story so as you can imagine my tone is getting more and more frustrated.) and she says "oh sorry for-d problem. I will have somebody look at this and call you back." To make a long story short w/this lady I basically told her that someone needs to call me back by the end of the business day today. AND needless to say it's 4:54 and no one has called me back. Guess I'll be speakin' to them again tomorrow morning.

Sooooooooooo, no hagiephotography.com for now. I don't even know if I'm going to be able to use that domain name anymore either so that sucks as well. I very well may have to get an attorney on this one. I've already filed a complaint with the better business bureau. Oh how I can't wait to dance on streets of gold and not have to worry about this crap anymore! So if anyone is interested in building a website tell them DO NOT USE WEB.COM THEY ARE A CROOKED CROOKED COMPANY!!!